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Cruxfab – Return, Replacement & Shipping Policy

At Cruxfab, we ensure a smooth and transparent experience for all health, wellness, and daily-use products.

🔁 Return / Replacement (RTO)

• Requests must be raised within 24 hours of delivery.
  
• Product must be unused, undamaged, and in original packaging with all labels & accessories intact.
  
• A clear, uncut unboxing video is mandatory (showing parcel label, 360° view before opening, and complete product).
  
• Sale/discounted items and products damaged after delivery are not eligible.
  
• If no manufacturing defect is found, ₹300 (pickup + reshipping) will be charged.
  
• Refunds (if approved) will be issued as Store Credit or to the original payment method within 5–7 business days after inspection.
  

📩 Raise request within 24 hours:

📧 cruxfabofficial@gmail.com

📱 +91 6359-322283 (9:00 AM – 9:00 PM)

🚚 Shipping Policy

• Orders are shipped via top-rated Indian courier services.
  
• Delivery time: 5–7 business days across India.
  
• Processing time: 1 business day before dispatch.
  
• Open delivery is strictly not allowed. Do not accept tampered/open packages.
  

⚠ Important:

• Incorrect/incomplete address may result in reshipping charges.
  
• Taxes/duties (if applicable) are customer’s responsibility.
  
• Undeliverable or abandoned packages are non-refundable.
  
• Orders can be cancelled within 24 hours of placing. Cancellation after dispatch is not allowed.
  

📍 Address:

Rytham Plaza,
Near Amar Jawan Circle,
Ahmedabad, Gujarat – 382350