Privacy policy

Cruxfab – Privacy Policy

Last Updated: December 6, 2025

Cruxfab operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience. Cruxfab is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed.

1️⃣ Personal Information We Collect

Personal information refers to data that can identify or reasonably be linked to you. This includes, but is not limited to:

  • Contact Details: Name, address, billing & shipping addresses, phone number, email.

  • Financial Information: Payment card information, transaction details, confirmation of payment.

  • Account Information: Username, password, preferences, and settings.

  • Transaction Information: Items viewed, purchased, added to cart or wishlist, returns, and exchanges.

  • Communications: Messages or support inquiries sent to us.

  • Device & Usage Information: IP address, browser type, device information, cookies, navigation, and usage patterns.

2️⃣ How We Collect Your Information

We may collect personal information:

  • Directly from you: When you create an account, place an order, or communicate with us.

  • Automatically: Through cookies, device information, and website usage tracking.

  • From third parties: Including service providers, partners, and affiliates.

3️⃣ How We Use Your Personal Information

We use your personal information to:

  • Provide & Improve Services: Process orders, returns, exchanges, shipments, manage accounts, recommend products, and personalize your shopping experience.

  • Marketing & Advertising: Send promotional emails, messages, and personalized advertisements.

  • Security & Fraud Prevention: Authenticate accounts, prevent fraudulent activity, and secure payments.

  • Communications: Respond to inquiries and provide customer support.

  • Legal Compliance: Comply with legal obligations and respond to lawful requests.

4️⃣ How We Share Your Information

We may share your personal information:

  • With Shopify, vendors, and service providers for payments, fulfillment, analytics, and customer support.

  • With marketing partners to deliver advertisements and promotions.

  • When you consent to third-party sharing (such as shipping partners or social media integrations).

  • Within our corporate group or affiliates.

  • For legal or business purposes, including mergers, acquisitions, bankruptcy, or protection of rights.

5️⃣ Children’s Privacy

Cruxfab’s Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. Parents or guardians may contact us to request deletion of such information.

6️⃣ Security & Retention

We take reasonable measures to protect your personal information; however, no system is completely secure.

We retain your personal information as long as necessary to:

  • Maintain your account

  • Provide our Services

  • Meet legal obligations

  • Resolve disputes and enforce agreements

7️⃣ Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction or deletion

  • Receive a portable copy of your data

  • Manage communication preferences (such as unsubscribing from marketing emails)

Cruxfab will not discriminate against you for exercising your privacy rights. Identity verification may be required.

8️⃣ International Transfers

Your information may be stored or processed outside your country of residence, including jurisdictions that may not offer the same level of data protection. In such cases, we rely on safeguards such as Shopify’s compliance frameworks.

9️⃣ Third-Party Links

Our website may contain links to third-party websites. Cruxfab is not responsible for the privacy practices or content of those websites.

🔟 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on our website with a revised date.

1️⃣1️⃣ Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: cruxfabofficial@gmail.com
📱 Phone / WhatsApp: +91 6359-322283  9:00 AM to 9:00 PM
🏠 Address:
Rytham Plaza,
Near Amar Jawan Circle,
Ahmedabad, Gujarat – 382350